Sectors
IT, Wi-Fi & phones for hospitality
Guest Wi-Fi that works, a booking line that always answers, and card payments that stay up at the worst possible moment. Built for hotels, pubs and restaurants across the South West.
In hospitality the technology is part of the guest experience, even when guests never see it. A booking line that's always engaged loses covers; Wi-Fi that drops gets a bad review; a card machine that goes down at a full restaurant is a nightmare. We build comms and connectivity that hold up.
Bookings and guest Wi-Fi
A cloud phone system means booking calls reach the right place and don't get lost at busy times. Solid guest Wi-Fi keeps guests happy and your reviews up. We set up both, with the resilience hospitality needs.
Stays trading when the line drops
Phones, tills and card payments all run over your connection — so when it drops, trading stops. 4G failover keeps you running through an outage, so a busy service isn't ruined by a dead line.
The brief
What hospitality actually needs from IT & comms
A booking line that always answers
A permanently engaged line loses bookings and covers. A cloud phone system with sensible routing and queueing means booking calls reach the right place, even at the busiest times.
Guest Wi-Fi that actually works
Patchy or slow guest Wi-Fi earns bad reviews. We design and install Wi-Fi that gives proper coverage across rooms, bar and restaurant, separate from the systems that run the business.
Card payments that stay up
A card machine going down during a full service is a disaster. We build in resilient connectivity and 4G failover, so payments and tills keep working even if the main line drops.
Seasonal peaks
Hospitality lives and dies by the busy season and big nights. We make sure your phones, Wi-Fi and connection are sized to cope with the peaks, not just a quiet Tuesday.
Multi-site groups
Pub and restaurant groups need joined-up phones and support across sites. We put every site on one platform with its own line, managed centrally.
What we'd put in place
The services that fit hospitality
Proof
Businesses like yours that we already look after
Real South West organisations we support. Read the full story on each case study.
In your area
Hospitality IT support, town by town
FAQs
Common questions
Can you stop our booking line being constantly engaged?
Yes — a cloud phone system with sensible routing and queueing means booking calls reach the right place even at the busiest times, so you stop losing covers to a permanently engaged line.
Can you sort guest Wi-Fi across the building?
We design and install Wi-Fi that gives proper coverage across rooms, bar and restaurant, kept separate from the systems that run the business — so guests get a good connection without any risk to your tills and bookings.
What happens to card payments if the internet goes down?
We build in 4G failover, so if your main line drops, a backup connection kicks in automatically over the mobile network and your tills and card payments keep working through the outage.
#WEARECOBALT
Ready when you are.
Tell us what's slowing your business down. We'll tell you exactly how we'd fix it — plainly, with no obligation.