Printing & design · Somerset
Reliable phones and real support for a Somerset printer
A family business since 1982, Carly Press is one of the UK's most respected printing companies, working from a 9,500 sq ft facility in Somerset. We moved them off a poor big-name provider onto a reliable cloud system with proactive support.
The challenge
What Carly Press needed
Like many small businesses, Carly Press had trusted a big-name provider for their phones and internet. But when problems hit, support was slow or missing entirely. Worse, they found they'd been tied into a long contract they had never agreed to. With service slipping and no obvious way out, they needed a new approach.
What we did
Our approach
A clean move to a reliable platform
After a full assessment, we managed a smooth move to a cloud phone system, fixing the problems and unlocking a range of new features. The result was no more missed calls, better internal efficiency and stronger service all round — letting Carly Press refocus on what it does best.
A foundation for growth
The hosted system gives Carly Press a scalable foundation. New extensions can be added at minimal cost, making it simple to plan and budget for growth, including new sites.
The result
Where it left them
Carly Press's Managing Director described the difference in support as night and day, the transition as smooth, and the new functionality as transformative — with the service since proving faultless. For a business built on responsiveness and reliability, that's the standard that matters.
What we used
Services in this project
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