Hospitality
Phone systems built for hotels
A booking line that always answers, room phones that just work, and the resilience to keep trading through an outage — set up and supported by one Exeter team.
A hotel phone system has two jobs: never miss a booking, and keep the guest experience smooth. A cloud system does both — booking calls routed and queued properly, room and reception phones working reliably, and the resilience to stay up when it matters.
Ready for the switch-off
Traditional hotel phone lines are being switched off by 2027. A cloud system runs over your internet instead, so you're ready now — keeping your numbers and adding 4G failover so a dropped line doesn't take the phones down.
The brief
What hotel phone systems actually needs from IT & comms
Never miss a booking
A missed or engaged call is a lost booking. We set up routing and queueing so booking calls reach reception or the right place even when you're busy.
Reception and room phones
Front desk, rooms and back office all need reliable phones. A cloud system handles the lot on one platform, simple to manage and extend.
Staying up through an outage
If the line drops, the phones and bookings stop. We add 4G failover so a dropped connection doesn't take you offline at a full house.
The 2027 switch-off
Old hotel phone lines are being retired. We move you to a cloud system over your internet, keep your numbers, and plan the change with no gap.
What we'd put in place
The services that fit hotel phone systems
Proof
Businesses like yours that we already look after
Real South West organisations we support. Read the full story on each case study.
FAQs
Common questions
Can the system stop us missing bookings?
Yes — we set up call routing and queueing so booking calls reach reception or the right place even when you're busy, rather than hitting an engaged tone. The aim is that no booking is lost to a missed call.
Will the phones stay up if the internet drops?
We add 4G failover, so if your main line goes down a backup connection kicks in automatically over the mobile network and the phones keep working — so a full house isn't left without a booking line.
Can we keep our existing hotel number?
Yes — we port your existing numbers across so guests and booking sites reach you on the same number. The move to a cloud system happens behind the scenes, ready for the 2027 switch-off.
#WEARECOBALT
Ready when you are.
Tell us what's slowing your business down. We'll tell you exactly how we'd fix it — plainly, with no obligation.