Healthcare
IT support for veterinary practices
Animal records kept secure, a phone line that handles emergencies and out-of-hours, and IT that keeps the practice running. Built for vets — and we already support Vetlink.
A vet practice is part clinic, part emergency line. Owners call in a panic, the booking system has to keep up, and clinical records have to be secure and to hand. We build IT and phones that hold up under all of it.
We already do this
Cobalt supports Vetlink, so we know the rhythm of a veterinary practice — the emergency calls, the out-of-hours routing, the records that have to be right. We set up secure systems and a phone setup that copes with the urgent days.
The brief
What veterinary it support actually needs from IT & comms
Emergency and out-of-hours calls
Owners ring in a panic, day and night. We set up call routing that gets urgent calls to the right place and handles out-of-hours sensibly, so no emergency hits a dead end.
Animal and client records
Clinical histories and owner details have to be secure and to hand. We protect the data with secure access and tested backups, so records are safe and always available.
Practice and booking software
Consults, ops and reception all run on the practice software. We keep the IT and connectivity underneath it fast and reliable so clinical work isn't held up.
Multi-site and branch practices
Many vet groups run several branches. We join them onto one phone system and support model, so the group works together while each branch keeps its own line.
What we'd put in place
The services that fit veterinary it support
Proof
Businesses like yours that we already look after
Real South West organisations we support. Read the full story on each case study.
FAQs
Common questions
Can you handle emergency and out-of-hours calls?
Yes — we set up call routing that gets urgent calls to the right place and handles out-of-hours sensibly, so an owner ringing in a panic doesn't hit a dead end. It's a core part of how we set up a vet practice phone system.
How do you keep animal and client records secure?
We secure access to your systems, protect the data and set up tested backups, so clinical histories and owner details stay safe and always available. We already do this for Vetlink.
Can you support a practice with several branches?
We can — we join your branches onto one phone system and one support model, so the group works as one while each branch keeps its own line and local setup.
#WEARECOBALT
Ready when you are.
Tell us what's slowing your business down. We'll tell you exactly how we'd fix it — plainly, with no obligation.