Healthcare
IT support for dental practices
Patient records kept secure, an appointment line that always answers, and IT that keeps your practice software running. Built for dental practices by an Exeter team.
A dental practice lives or dies by two things working: the appointment book and the patient records behind it. Both run on IT that has to be secure and reliable. We set up and support that IT so reception, clinicians and patients aren't let down.
Secure records, reliable phones
We protect patient data with secure Microsoft 365 access and Cyber Essentials, and put in a cloud phone system that handles the appointment line properly — sensible routing, queueing and call recording.
The brief
What dental it support actually needs from IT & comms
Patient records that must stay private
Dental and medical records are highly sensitive. We secure access, protect the data and back it up, so records stay private and your compliance is evidenced.
An appointment line that answers
Patients ring to book, change and cancel — a busy line loses appointments. We set up routing and queueing so calls reach reception, not an engaged tone.
Practice management software
Your practice runs on its dental software. We keep the IT and connectivity underneath it fast and reliable, so reception and surgeries aren't left waiting.
Reminders and recalls
No-shows leave chairs empty. We help your setup support reminders and recalls, so patients turn up and your day runs to plan.
What we'd put in place
The services that fit dental it support
Proof
Businesses like yours that we already look after
Real South West organisations we support. Read the full story on each case study.
FAQs
Common questions
How do you keep dental patient records secure?
We secure Microsoft 365 access so only the right staff reach records, protect and back up the data, and put Cyber Essentials in place. Sensitive patient records stay private, and you can evidence your compliance.
Can you sort our appointment phone line?
Yes — a cloud phone system with sensible routing and queueing means patients calling to book or change appointments reach reception instead of a permanently engaged line, so you stop losing bookings.
Will it work with our dental practice software?
We keep the IT and connectivity underneath your practice management software fast and reliable, whichever system you run, so reception and surgeries aren't held up by slow or unstable IT.
#WEARECOBALT
Ready when you are.
Tell us what's slowing your business down. We'll tell you exactly how we'd fix it — plainly, with no obligation.