Education
Phone systems built for schools
A phone system that holds up on the busy days, reaches parents reliably, and is ready for the landline switch-off — set up and supported by one Exeter team.
A school phone system gets quiet stretches and sudden floods — a snow-day closure, results day, an outbreak. Cobalt Cloud handles both: sensible routing so calls reach the right office, and the resilience to cope when everyone rings at once.
Ready for the switch-off
Traditional school phone lines are being switched off by 2027. A cloud system runs over your internet instead, so you're ready now — and you keep your existing numbers through the move.
The brief
What school phone systems actually needs from IT & comms
Floods of calls on the bad days
Closures and results day mean every parent rings at once. We set up routing, queues and resilience so calls reach the right office instead of a permanent engaged tone.
Reaching the right office
Reception, the school office, SEN, finance — callers need to land in the right place. We build the call flow around how your school is actually organised.
The 2027 landline switch-off
Old phone lines are being retired. We move you to a cloud system that runs over your internet, keep your numbers, and plan the change for a holiday so there's no gap.
One system across a trust
For multi-academy trusts, we put every school on one platform with its own numbers, so a central team can manage the lot without each school losing its identity.
What we'd put in place
The services that fit school phone systems
Proof
Businesses like yours that we already look after
Real South West organisations we support. Read the full story on each case study.
FAQs
Common questions
Will the phones cope on results day or a closure?
That's exactly what we design for. We set up call routing, queues and resilience so a sudden flood of parent calls is handled sensibly rather than hitting a constant engaged tone, and 4G failover keeps the phones up if the line drops.
Can we keep our existing school numbers?
Yes — we port your existing numbers across so parents and contacts reach you on the same numbers. The move to a cloud system happens behind the scenes, ideally during a holiday.
What happens with the landline switch-off?
Traditional lines are being switched off by 2027. We move you to a cloud phone system that runs over your internet ahead of that, so you're sorted now rather than scrambling later.
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Ready when you are.
Tell us what's slowing your business down. We'll tell you exactly how we'd fix it — plainly, with no obligation.